Tip # 10
Have you noticed since the downturn in the economy many businesses (especially banking and retail I’ve noted) are rethinking and reworking their Customer Care polices and training, that their providing more value for your dollars?
The last several months I’ve been greeted by name at my bank and asked about my weekend plans, then offered extra banking perks at no charge. Boutique retailers often have someone smiling near the door to direct you to the right shelves and provide a shopping basket. Clerks are actually saying “please” and “thank you” like in the good old days, that civility was rarer when the economy was strong and jobs prevalent.
The lesson? As a consumer need not settle for second-best treatment. If you are treated well during harder times, shouldn’t you be treated well in good times too? You’re investing hard earned money and time in your event and its planning. You deserve to be informed, courted, and enchanted by those offering to provide entertainment services for your event.
Professionals become professionals by consistently providing personalized, caring, extra mile, service. They stand behind that service or product with 100% confidence and never let a client down.
It’s your task to leverage your buying power planning your party or conference. Lay your cards on the table, explain what you expect and what your budget can afford. Then wait, see if the proverbial red carpet is rolled out for you as a valuable customer. As the dollar is buying less more value needs to be provided.
Even in rougher times, I know you’re holiday events, both business and personal will be a huge success, simply be clear in what you want and look for entertainment options who work with you both on stage and behind the scenes.
Shop around you can afford to hold out for the best!
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